Budd’s Pools & Spas services the pools and spas we build, and we provide priority emergency services to customers who have annual service contracts. Not all builders provide service, or live up to the highest service standards.
The first thing you need to understand about in-ground pools is they aren’t all the same. Different builders may have different building methods and install different equipment that we are unable to repair.
- If you didn’t buy your pool from Budd’s, or have us restore your pool and replace equipment, we probably can’t help you in an emergency.
- We may not be able to provide fast emergency service for pools built by Budd’s but no longer maintained by us.
- Not all equipment failures are emergencies. Pumps, for example are emergency service items. Pool water heaters are not.
Water Pumps Receive Priority Emergency Service
When a water pump fails, that’s an emergency, and Budd’s service technicians are generally able to respond within 24 to 48 hours. Water pumps are critical to the safe operation of your water handling system. They come in standard sizes with standard connections and most models can be repaired or replaced by a qualified technician.
What to Do if You Smell Gas
If you have a gas pool heater and smell gas, call the gas company. A gas leak needs the immediate attention of gas company technicians.
Plan Ahead for Heater Service
Heater cleaning, testing and trouble shooting can take hours and it needs to be scheduled ahead of time. The standard pool opening service includes checking the heater to see if it turns on and runs for a short time, but that isn’t a full operational test. If warming your pool water at the start of the season is a priority, get your heater maintenance scheduled early. A heater that fails to heat doesn’t qualify as an emergency call. So schedule a heater service call before setting a date for a pool opening party.